Our standard processing takes 5–7 business days, and shipping time depends on your chosen method. Orders placed by 12 PM MST are processed the same day, while orders placed after 12 PM MST are processed the next business day. Business days are Monday–Friday.

RAW Indian Hair: Please note that due to its exclusive, single-donor sourcing, our RAW Indian Hair may take a little longer to process. Express shipping for RAW Indian Hair can take 3–5 business days.

During sales and holidays, processing may take up to 7–14 business days, with shipping requiring another 5–7 days depending on volume.

For full details, please see our Shipping Policy. 

Currently, Bundle Head ships to locations within the United States only.

All sales are final. Orders cannot be canceled or refunded once placed, so please review your cart carefully before submitting.

Tracking numbers may take up to 48 hours to update after your order is shipped. This delay is normal due to carrier processing times.

Due to the nature of our products, all sales are final. We do not accept returns or exchanges unless the item is defective or incorrect. Please read product descriptions carefully and reach out with any questions before ordering.

At this time, we do not offer local pickup. All orders are shipped directly to your address.

We currently do not offer samples or trial-size products. However, we provide detailed product descriptions, visuals, and support to help you choose the perfect texture for you.

Please view our complete Shipping Policy here.

Yes! We accept Affirm, Klarna, and PayPal Installments. These services allow you to split your purchase into 4 easy payments or choose flexible financing options at checkout (depending on eligibility and approval).

Affirm disclosure: Rates from 0–36% APR. Payment options through Affirm are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Financing Law license. For licenses and disclosures, see https://www.affirm.com/licenses. For example, a $800 purchase could be split into 12 monthly payments of $72.21 at 15% APR.

We accept all major credit cards, Paypal, Afterpay, Google, Apple Pay, Affirm, Klarna, and Stripe. All transactions are secure and encrypted.

Payment declines can happen for various reasons, including mismatched billing info or flagged activity by your bank. Try another method or contact your bank for help.

These services let you break your total into multiple payments over time, with no interest if paid on time. Eligibility is determined at checkout based on your account history.

Shop Pay Installments disclosure: Rates from 0%-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers: https://www.affirm.com/licenses.

No — coupon codes are limited to one-time use per customer. They cannot be combined with other offers or used on sale items unless otherwise noted.

Your privacy and security are extremely important to us. Bundle Head LLC uses trusted third-party services and secure SSL encryption to protect your personal information during checkout and account creation.

We do not store full payment details on our site, and all transactions are processed through secure, PCI-compliant payment gateways like Stripe, PayPal, Klarna, and Affirm.

Any personal information you provide—such as your name, email, and shipping address—is used only for order fulfillment and customer support.

We do not sell or share your data with third parties unless required by law or for essential business functions (like shipping or fraud prevention).

For more information, please read our full Privacy Policy — it breaks down exactly how your data is handled and protected.

⚠️ While we take all necessary steps to protect your information, no online platform can guarantee 100% protection. By shopping on our website, you acknowledge and accept this risk.

Our bundles are measured stretched. To get an accurate length, stretch the hair from top to bottom. For curly or wavy textures, the hair will appear shorter in its natural state.

The number of bundles depends on the length you choose, your desired fullness, and whether you’re installing a closure or frontal.

General guideline:

• 12–16 inches: 2–3 bundles

• 18–24 inches: 3 bundles

• 26 inches and longer: 4+ bundles for a fuller look

Closures and frontals typically require fewer bundles because they cover more surface area, so 2–3 bundles is usually enough.

For a detailed breakdown by hairstyle (full sew-in, closure, frontal, half-up styles, and volume in the back), read our complete guide: The Ultimate Guide to Beautiful, Full Hair: How Many Bundles You Really Need!

Yes, our raw and virgin hair can be dyed or bleached. We recommend having a professional color your bundles to maintain hair quality and longevity.

Raw hair can last 2–3 years. Premium Virgin hair lasts 1-2 years or more with proper care and minimal manipulation.

Yes! All our hair can be heat styled. Use a heat protectant to minimize damage and always store hair properly to maintain its pattern and health.

We offer straight, body wave, deep wave, curly, and loose deep wave textures. Each has a unique look and styling versatility. Texture guides are included on each product page for easy comparison.

Raw hair is 100% unprocessed, directly from a donor, and has never been altered. Virgin hair is slightly processed to achieve uniformity in texture but remains chemical-free. Raw hair is higher quality and longer lasting.

Due to the nature of our products, all sales are final. We do not offer refunds or returns. If there’s an issue with your order, please contact us within 48 hours of delivery.

Exchanges are not guaranteed and are handled case-by-case. Hair must be unused, in original packaging, and requests must be submitted within 48 hours of delivery.

We are not responsible for lost or stolen packages once tracking shows delivery. 

Contact us immediately with a photo of the incorrect item. We’ll verify the issue and provide a replacement or store credit as appropriate.

Please review our full Returns & Refunds Policy here.

We do not offer wigs at this time.

HD lace is ultra-thin and blends better with most skin tones. Transparent lace is slightly thicker but still offers a natural look. We recommend HD lace for the most seamless melt.

Custom wig options are launching soon! Stay tuned or join our email list to be the first to know when they’re available.

Measure the circumference of your head with a soft measuring tape. Use our sizing guide to find your perfect fit. Most of our wigs come in standard medium unless otherwise specified.

Some items are ready to ship, and others are made-to-order. The product page will indicate whether it’s ready to ship or if additional processing time applies.

We’re working on exclusive wholesale options. If you’re interested, shoot us an email to get on our early access list.

Yes! We occasionally offer promo codes during launches and holidays. Sign up for our email list or follow us on social media to stay updated.